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My Site - Portfolio

Work Experience

JPMorgan Chase & Co

2023 - Present

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Oracle Cerner

Feb 2022-May 2023

Solution Analyst Remote

·      Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions taken.

·      As Solution Analyst responds to supporting Cerner’s internal and external clients by providing outstanding customer service and basic technical support in a Tie 2 call-centered environment.

·      Investigate and resolve client problems received through phone, tickets, or other electronic means, triage, and escalating.

·      Monitoring and troubleshooting, performing routine preapproved changes to client domains.

·      Handle inbound calls from members/internals service partners that are related to claims adjudication issues

·      Investigate, and review front-end applications by gathering information using tools, shadowing end-users, and testing workflow

·      Prioritize and plan issue resolutions independently and in a collaborative and fast-paced environment.

Mayhill Hospital 

March 2020-Jan 2022

Maintenance Supervisor

      Maintained compliance with books with the Joint Commission, OSHA, and HIPPA

·      Inspected and tested machinery and equipment to diagnose malfunctions.

·      Performed minor wall repairs to maintain walls, including installing drywall and repairing wallpaper.

·      Worked with building managers to assess ongoing needs and plan preventative maintenance and cleaning schedules.

·      Complete daily, weekly, and monthly checklists on building equipment to prevent damage to the building.

·      Trained new employees on Environment of care and Crisis Prevention Intervention.

South West Credit System

2017-Aug 2018

Collection Agent

·      Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

·      Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

·      Advise customers of necessary actions and strategies for debt repayment.

·      Persuade customers to pay amounts due on credit accounts, damage claims, or no payables.

·      Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Account Specialist 

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  • Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty

  • Use in-depth knowledge and training to delight customers with customized travel experiences and help them make the most of their rewards

  • Resolve product or service issues by clarifying the customer's concern: determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment

  • Maintain comprehensive working knowledge of all programs, tools and systems while achieving and maintaining individual monthly metrics

  • Engage in cross-training that equips to deliver personalized travel arrangements and support for customers with multiple types of reward accounts

  • Participate fully as a team to assist as needed in completing all functions related to servicing the client, including offering additional products that meet their needs

  • Work a flexible schedule, when needed, to attend staff meetings and ongoing provided training designed to help stay informed of all airline rules and regulations, other travel industry requirements, program guidelines, as well as any office procedures that will set me up for success, assisting our customers.

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Education

2023-Current

Bachelor of Science in Information Technology & Data Management GPA:3.84

I am current pursuing a bachelor's degree with DeVry University expected to complete 2026/7.

2007 Completed

University of Johannesburg South Africa. Information Technology Support Service.

I earned my Diploma in Information Technology at University Of Johannesburg.

2002 Completed 

Ellensmere High School

I earned my High School National Diploma from Ellensmere High School

Skills & Expertise

  • ·      Customer Service Experience, Quality Assurance, Phone Etiquette, Conflict Resolution, Excellent analytical and problem-solving skills • Salesforce Proficient • Microsoft Office Products Proficient • Customer relationship management, Ability to work independently, Friendly, good writing and verbal communication skills • Logic thinker •patient •Professional
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